Installation & Aftercare

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Creating your experience

At Martins Hi-Fi, our ethos is to listen, design, and install while providing you with the very best in customer support at every stage of the process.

From your initial inquiry, we listen carefully to your exact requirements and provide appropriate advice throughout your consultations. Our extensive experience allows us to offer suggestions and ideas about what is possible, advising on aspects you may not have considered and explaining the potential benefits for you and your family.

The entire process is designed to make your experience smooth, pleasant, and efficient. We begin the journey with a consultation meeting, which can be held at our showroom, your property, or building site. When visiting our showroom, you can explore our smart home systems, including home control systems, smart lighting, security, and multiroom audio. We also have two demonstration rooms: one dedicated theatre and one modern media room.

At Martins Hi-Fi, we believe that the journey to a perfect smart home or home cinema experience starts with understanding your vision and ends with your delight in the final result. We are with you every step of the way, providing unmatched customer service and support to bring your dreams to life.

Throughout the process, we will ask you various questions, make suggestions, and demonstrate alternative solutions. This collaborative approach ensures that we fully understand your exact needs and requirements, enabling us to provide you with the smart home system you desire.

Once we have established a comprehensive understanding of your budget and requirements, we produce a detailed proposal tailored to your home and specific needs. This proposal outlines the bespoke solutions we recommend, ensuring that every aspect of your project is carefully considered and designed to deliver the ultimate in convenience, performance, and satisfaction.

 

Aftercare

We continuously seek innovative and improved methods to benefit you. When you are ready to proceed, we are committed to delivering the highest quality, the best service, and exceeding your expectations at every stage.

We understand that our relationship with you extends beyond the installation. Your system must be built and installed to withstand everyday use, be easy to operate, and ultimately allow you to maximise its potential.

technician installing wiring to connect a tv to your network
technician installing wiring to a rack mounted smart home system

Every connected home or home cinema installation is unique, bespoke, and tailored not only to your home but also to your family.

At Martins Hi-Fi, we invest in extensive training for our engineers, who will support you every step of the way. Our CEDIA-trained and accredited team guarantees a level of service and standard we take pride in.

Our commitment to you extends beyond installation. Aftercare begins the day we hand over the system and includes comprehensive training for you and your family, ensuring you maximise your investment.

Over the past 20 years, we have refined our service standards to ensure you can always trust us and our work.

Read more from our customers