Martins Hi-Fi is a progressive independent family company, established in 1968 by Ted Martin and his brother Mike. The business is based on the tradition of personal service, integrity, and reliability that has positioned Martins as Norfolk's leading independent Hi-Fi and Smart Home specialist retailer.
Specialising in home entertainment products and services, Martins Hi-Fi has been built on a solid reputation for supplying the latest in high technology products, its expert installation service, and top quality pre and after-sales service.
Located in Ber Street, Norwich Martins are very close to John Lewis and Norwich City Centre. The shop, easily identified by its distinctive blue exterior, also has its own car park for visiting customers.
Way back in 2018 we set out to reconfigure our living room and conservatory, including installation of a new media system and control systems for lighting and blinds, as well as integration with an existing system installed in other parts of the house 10 years ago. After a few false starts I stumbled upon Martins Hi Fi and following an impromptu visit to the shop and initial discussion, it was apparent that Martins Hi Fi was the right fit for us. The time taken to understand our needs and how we intended to use the room and the systems before making any recommendations is greatly appreciated. I have valued the unbiased advice and the opportunity to discuss different ideas at every stage. The project has taken much longer than we expected due to delays to the building work and the pandemic, however, we are finally there in 2021. Marcus and his team have been exceptional in working around all of this, coordinating activities with the builder, architect and other trades and continue to provide support when needed to ensure that everything is just right. Thank you again for the excellent service and making me feel valued as a customer. Kind regards S
Dear Ian, Thank you for your telephone call today checking up on my installation yesterday. As I mentioned in my telephone call, I am very happy with my new system. Obviously, having fallen in love with it in your shop, I was a little worried that it would not be as I remembered, or sound as good in my home. But once I heard it in situ, I realised that I had made the correct decision so I am very great full for your recommendations. I must say thank you to you for sorting out the original issues I approached you for and to your team for their their patience, helpfulness and professionalism. Please give my sincere thanks to Alex for his hard work yesterday to install both systems, despite some technical problems. He worked extremely hard and showed great patience in answering all my questions. He also, in my opinion, went above and beyond mere installing by making sure that everything was satisfactory and neat and tidy. Since moving to Norfolk thirty years ago I have always bought my hifi from Martin’s HiFi and will definitely continue to do so. It is not often in this modern age to find an independent retailer with such high standards of professionalism and service. Many thanks once again, Yours sincerely,
Edzell Warehouses Ltd T/A Martins Hi Fi
85-91 Ber Street
Telephone: 01603 627010
Company registration number 1858427
Vat no. 353271566