Being a family owned business, we understand the true value of good customer service. Each member of the Martins' team strives hard to aspire above and beyond customer expectations. And what makes us especially proud is that our customers consider us as trusted friends long afterwards.
With a proven track record in delivering a high quality personal service, supported by our attentive pre and after sales care, we believe in building long lasting relationships with all of our customers; but don't just take our word for it. Read our client testimonials to learn what our customers, past and present, say about the products we supply and the level of service we provide.
It's what we do. Every day. And that's what makes Martins very special.
Hi Ian just to let you know that I'm really happy with my Rotel ra 1592 it sounds fantastic with my cm9s."
"Ian - a massive thanks for today for you and Richard. I’ve listened to a couple of tracks since you left and wow! The performance is incredible - beyond my expectations and it is so much more engaging than digital (from the tracks I’ve heard so far). "
Friday, 15th February 2019 The brief was at once simple and complex: a). to replace an ailing SACD/CD player and b). to find a solution to my high-res download playback problems without the nightmares of networking; an earlier attempt (not Martin’s!) was disastrous, and subsequent auditions of potential solutions have proved futile. Ian’s inspired suggestion was to look at T+A Elektroakustik’s multiplayer PDP 3000 HV and Melco’s N1ZS2A Music Library. He generously set up an in-store audition replicating my home equipment where I was able to undertake painstaking side-by-side SACD/CD/download comparisons. That proved revelatory, since the T+A outperforms other high-end SACD players I have heard and, combined with the Melco, is a stunning vehicle for download playback, absolutely nailing the case for 24-96+ files. Over the ten years that I have been a Martin’s customer, I’ve had great support from Marcus and Steve, and now Ian has proved a genius at getting me to the point I so desperately wanted to reach. I am also most grateful for Ian’s exemplary installation - professional, efficient and very considerate. I know that I could never have got here on my own, and it is precisely this exceptional level of expertise and support that keeps me returning to Martin’s. I am hugely pleased with the results which, literally, have to be heard to be believed. G
Dear Steve, Many thanks for recommending the Koetsu Black Cartridge which I have now got running to my satisfaction. The soundstage is both full and wide and I am sure that is down to the meticulous and professional attitude of Kevin who set the cartridge up for me. He took time to ensure everything was perfect, even to adjusting the turntable speed. It is great to have someone who takes pride in his work and reflects well on your business. Once again, many thanks.
A massive “Thank You” to Ian and the team at Martin’s HiFi. Their post-purchase support provided is nothing short of outstanding. Whether its firmware upgrades, arranging visits to manufacturers or discussing new equipment options, it’s clear that they value a long-term relationship with their customers. Irrespective of where you live in the country, I cannot recommend Martins highly enough. Kind regards,