Meet The Team

Our Expert Staff


Elizabeth Gould

Elizabeth's passion for her father's business began at a young age. Starting as a Saturday girl at just 12 years old, she eagerly fit 3-pin plugs to equipment, meticulously checked styli under the microscope, and boxed up equipment before heading off to support her favorite football team, Norwich City, at Carrow Road.

Today, as the leader of Martins Hi Fi, Elizabeth's vision has transformed the brand into a forward-thinking powerhouse. With a renovated shop floor and two redesigned demo rooms, she has put her stamp on the industry and paved the way for success. Elizabeth's dedication extends beyond her own business, as she also serves as a passionate promoter of Clarity, the Hi-Fi Trade Association, and continues to foster strong relationships with retailers and manufacturers alike."


General Manager

Marcus Harbord

Marcus joined Martins Hi-Fi in 1987 and has experience in all aspects of the company business of Premium Hi-Fi, Home Cinema, and custom installation.

With his many years of experience, Marcus makes life easier for customers by providing first class project management and taking responsibility from the simple to the most complex projects.  Marcus has a passion for high-quality HiFi and being up to date with the latest Smart Home & Home Cinema Technology. 

He says, “I really enjoy talking to people about new advances and helping them to get the most from their systems”

Marcus is married with two children and enjoys Fine Art, DIY and playing Squash and is a keen NCFC fan.

Senior Sales Manager

Steve Forrest

Steve joined Martins in 1991 from an electrical retail background and has over twenty years in the specialist Hi Fi and Home Cinema business.


As well as his considerable knowledge of special Hi-Fi and Home Cinema, Steve has skills in IT so is able to advise in networking, streaming, multi-room audio and video, HDMI distribution, etc.


Steve has built a considerable client base as he does his best to make the shopping experience at Martins as pleasurable as possible.


Steve says, “I’m as passionate about ‘Martins’ as I was in 1991 – just a bit older.”

Sales Consultant

Jack Capon

After 6 years in the industry Jack has decided up sticks from his home town of Reading to join Martins Hi-Fi in a refreshed pursuit of all things audio-visual. He can help with everything from two channel audio to Dolby Atmos AV.

His own personal Hi-Fi journey started with Cyrus Audio and gradually has developed to envelope the likes of KEF, Bowers and Wilkins, The Chord Company and Linn audio. He also has gained great experience working with Arcam AV receivers where Dirac Room Calibration has become part of his day to day.

Where critical listening takes up much of his time at work, recording and the experimentation of sound production takes precedent in his spare time. He also has his own recording studio where he likes to bridge the gap between listener and creator.

Sales Consultant

Sam Runham

Following a successful 5 years in Hi-Fi retail consultancy and a previous life in music and production, Sam continues his dedication to work and play in music as he joins the Martins team. Sam is a keen golfer, training in martial arts and a self-admitted foodie.


His experience of frontline technical support in Hi-Fi and his abilities in the studio to coax the very best musical performances make him a real asset to the company. Previously working for Naim/Focal. Sam thrives off demonstrating the possible depths of music, both sonically and emotionally. Expect exceptional customer focus and musical knowledge as he guides you through your dream Hi-Fi setup.

Installation Manager

Richard Cope

Richard joined Martins in early 1979 and is a CEDIA qualified professional with many years experience in custom installation.

As well as the obvious skills Richard has the ability to bring elegant simplicity to any project.  In the words of a client, “Guru Richard is simply a genius.”  Always in demand by clients, Richard believes in looking after his customers by doing what’s best for them in the long term.

Richard says, “I’ve had forty happy years at Martins – the time has just flown by.”


Kevin Mayes

With his knowledge of IT, Programming, CAD, etc, as well as the latest custom installation procedures and trends, Kevin has the all round skills and ability to maximise the potential of any project to the customers advantage.

In his spare time Kevin is a keen photographer, movie buff and of course Hi-Fi enthusiast.

Kevin says, “I try to do my very best to meet my customers expectations and I know good service makes all the difference.”

Senior Installer

Russell Hughes

From the early days of Home Cinema Russel has been passionate about the subject and technology, developing an extensive knowledge in the field.

Starting in the HiFi department in Hughes TV & Audio (now Hughes Electrical) at the age of 13 he started to develop a strong interest in all things cinema and control. After a short period working in telecoms and datacoms, he transitioned back to home technology working for various distributors as a technical support engineer and installer, both building cinemas and supporting home tech dealers all over the country.

Now with Martins Hi-Fi Russel is enjoying the buzz of designing and building high-spec systems for clients' homes.

Installation Engineer

Paul Howard

Paul has a passion for AV, after 9 years of on-site installation he opened his own dedicated Rack Building company.

Having a passion for the industry is a great help as technology changes so quickly its not just installation but dedicating many hours to training and accreditation.

Paul has completed his Rako training and is ready to bring some new style and inspiration to all of our future projects.

Welcome on board and we look forward to some beautiful racks and wiring.

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