A CUSTOMER COMPLAINS.........

Dear Mr

I wish to register a complaint about the attitude of your staff and the poor quality of advice and equipement  I've been sold.

Being nearly sixty years of age ,I thought I had,at last,'tuned in' to quick response,well informed and dedicated attitude of modern England.

Then,I happen to visit your shop to find things where not at all as I expect.

Firstly,I meet Steve.Now he's only normal and I can understand him.I think 'this is strange' and he spends a great deal of time explaining things to me.I'd not heard this type service for many years..He sits me down and gives me more coffee than is good for me and at the same time plays exquisite music.I start to enjoy it but all the time feel guilty because 'modern' England has taught me this is not right.

Along the way ,I meet Ian and Max (and others-names unknown) and do you know what?They're all nice and friendly.They keep telling me things I didn't know and I'm thinking, this isn't right! This isn't modern England that I've been force to accept.

So anyway,I buy something,later on KevIn comes to my Home address to install it.Now ,I wanted all this expensive gear on display so people would come to my house and say.'Cor ,look at that'. But no, it's all installed neatly and out of the way.To make it worse,he too keeps smiling and being pleasant,which I'm sure he's not supposed to do.

....and now,I've got to spend several hours a day listening to this gear which I'm sure is supposed to be faulty but it's not!!.

So I want to know ,what are you going to do about it.Surely,good quality and dedicated informed service is not what one should expect in 'Modern England'

David C

 

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