CUSTOMER TESTIMONIALS

CUSTOMER TESTIMONIALS

Hi Steve,

I just wanted to drop you a line to say how happy I am with the PM1's.  I didnt think they would be that good! The bass extension is silly for a speaker of this size.  Thankyou for all your help and advice, I' really chuffed!!

Best wishes
S
Jan 2012

Hi Marcus,

"Whether it’s a complete cinema room installation, or just help with choosing a replacement television for the bedroom, the team at Martins have over the years always provided an excellent and professional service both with the upfront advice and also with the installation itself. It's great know that the team are always there to answer my ongoing questions and provide first class backup whenever i need it. I would always recommend them to anyone looking for the best in home audio and visual products and service."

Thanks to you all for all your help,

Ian
October 2011
 

"I would never buy Hi Fi equipment online as you do not get the peace of mind, specialist knowledge and support that you get when you buy from Martins. I know that all I have to do if I have a problem or a concern is pick up the phone or visit the shop and I will get same day assistance, after all when you buy the best equipment you need the best support and you don't get that online - and you can quote me on that!!

P***
October 2011

"I have been delighted with my installation from Martins;  from the initial advice and consultation, to the finished system,
they were a pleasure to do business with.  The team work with a passion and enthusiasm as if they were installing in their own home,
and I would recommend Martins to anyone who wishes to transform their property to another level."

Kind regards
D**
September 2011

Thanks for the email, I was going to drop you a line to pass on my thanks to the guys who installed the kit they were very professional and polite and treated my home with respect. Their work was of the highest order.

Christine F*****
August 2011

This brief note is to place on record our appreciation of the help you gave to us last Thursday in connection with the aerial and operation of our Meridian F80 music system.
We know where to contact you should the need arise and will not hesitate to recommend Martins to any of our friends requiring advice.

David & Jean S*****
July 2011

I Would just like to say a big thank you, to Ian and the rest of the team at Martins HiFi, for making my first shopping experience with them a refreshing and enjoyable one.   The advice I received was very informative, professional and any questions I had the team were more than happy to answer which helped tailor my  selection process.

Listening to the various components in the demonstration room was invaluable as it really did demonstrate the extraordinary capabilities of the fine audio systems at Martins and certainly made all the difference to the Meridian DSP3200 Loudspeakers along with the Meridian Audio Core & Arcam Solo I later purchased. In fact to my astonishment the level of detail and overall performance from the system, was to my ears even greater once setup at home!

Thanks again for a truly pleasant and interesting shopping experience which will no doubt be one of many.

The chaps at Martins are specialists in their field and certainly know their product knowledge well but equally as important they will also listen to you so as to ensure you are happy in the knowledge you've come away with the very best HiFi package suited not just to your performance requirements but your budget too. 

J S**** 20/6/11

Hi Marcus,

This is long overdue feedback!  

Having been a customer of Martins for some 20 years or so I feel it's about time I thanked you and the rest of the staff for the absolutely fantastic service I have received during this time.  In these days of internet shopping and competitive pricing it's very easy to find what we call a bargain, but is it?  Yes it is until you need advice or when something goes wrong, the bargain can then become the worst purchase you ever made not because of the equipment but the service you often receive trying to sort things out.  This is where people like you and others in your company are invaluable!  Any issues I've had (and they have been few and far between) have been resolved in a very efficient,  friendly and helpful manner. 

It makes such a difference when people listen to what your needs are rather than trying to sell you something you don't really want.  I can honestly say the quality advice I have received and the service offered has been fantastic it has saved me a lot of time and money. 

My recent purchase of B&W 802Ds has made such a difference to my system and the one issue I had was resolved by Martins usual great service with assistance from Bowers & Wilkins. If you are looking for quality HiFi combined with the high standard of service it deserves do yourself a favour and talk to these guys, I'll  be extremely surprised if you are disappointed.

Thanks again to all at Martins and a special thanks to Marcus & Steve  for all their help over the years, I look forward to my next HiFi purchase!

Very best regards

Bob
May 2011

Thanks go to Martin's Hi Fi Norwich and to Alan particularly for giving of his time and allowing me to visit to take photographs of the DSP3200 and AC200. These are now uploaded.
I should also add a thank you to Alan for demonstrating the DSP3200. These speakers seem ideal for a small to medium sized UK room were constraints would prevent larger speakers being used.
If you are in the Norwich area or even if not go and listen to them, I am sure you will be given a warm welcome!
Alan thanks for your time and contribution.

M I
March 2011
 

The unit was installed by Martins HIFI Norwich, they were part exchanging the 5500HC for a 7200HC at the time. Installation was very simple and am sure I could have carried it out myself without any problems. Martins service was excellent as always, they are one of Meridian’s longest and closest dealers and seem to have a very good inside track into Meridian. I bought my first rega 3 from them 35 years ago, must be one of the longest surviving dealers in the country.
D E****
january 2011

I would like to thank you for the guidance and assistance you have shown, to enable such a fast turnaround.  Your approach to my problem has been superb, and I must say handled in a most friendly, yet professional manner.
R H****
December 2010

A big thank you once again to Martins, especially Alan who was very patient with me in demonstrating a range of CD players to complement my Cyrus 6XP amp which I bought from Martins earlier this year.

Martins gave an excellent service, as always, and I thoroughly recommend them.  There was no sales pressure and didn’t seem to mind that I was also visiting a local competitor dealer!  I returned later to Martins to order the 8SE.
Thanks R**
November 2010
 

I am very pleased with the system and inevitably I have a few questions but they can wait.
I would however particularly like to commend Richard and Kevin for their work over the two days they were here. Nothing was too much trouble and they were particularly kind and  considerate. I should be grateful if you would pass on my thanks to them. All my dealings with Martins have  been excellent and I would be very happy to recommend you and your team to anyone.
Thank you all again
C H***** H*****
by email October 2010

If I could have given 11 out of 10 I would have. Everything about this shop is top quality - kit, staff, and service. The service I got in this shop was second to none. They sold me a system - based on my details - that did not do what I needed. It was delivered the same day I placed the order!! Steve came out to my home a few days later to see what was happening. The crew then put me together a new system that I auditioned in the shop. It was delivered to my home and installed the same day. Advice was always sound. They even entertained my kids whilst I tried to destroy their audition room with a wall of sound. I am a very happy bunny indeed. Put your trust in these guys. They will not let you down.‎

Hi Marcus,

Just wanted to record my appreciation of the standards of service I have received from yourself and the other members of staff with whom I have had dealings with over the last couple of years or so.
In all my dealings I have always had a good experience - when a promise has been made you have all always promptly performed and the results have always met or exceeded my expectations.

Best regards,

John L******
July 2010I just wanted to email you to say thanks for all the help you’ve given me on choosing my new Pioneer amp and Bowers and Wilkins speaker system. Right from the initial chat in the shop through to the demos and then selecting the various components you were very helpful and gave lots of good advice.

Everything was all installed last Thursday and the two lads who did the installation, Chris and Tony, were very nice lads, did an excellent job and were very helpful in explaining the system. It was nice to know that the things we discussed at the demo stage (such as wiring in the sub woofer directly) were remembered when the installation was carried out. Thanks also for agreeing to come back and sort my new TV out and include it in the system when it is finally delivered.

This is the second system I’ve bought from Martin’s and I wouldn’t hesitate to come back again or indeed recommend it to any friends.

Thanks again.
David K****
July 2010

Martins in Norwich gave me excellent advice with no sales pressure.
I recently bought a Cyrus 6XP amp and a few weeks later a Chord Chorus 2 interconnect from Martins.
I recommend Martins without hesitation and thanks to Steve and Ian for making sure I went away with a great amp.

Mr R H******, North Wootton-   Via What HiFi Forum (June)

Arcam cinema system:

I am delighted with the sound and quality of of the installation, The installer, Kevin, was very polite and knowledgeable and did a very neat and tidy job.

Mr M B*****
April 2010

Hi Steve

I’d like to take the time to thank you for your time, patience and good humour while going through the process of finding the best medium for musical enjoyment in my room. I’ll certainly pass on my good experience to others if I hear anyone needs similar assistance.
Cheers 
David
via email December 2009

Hi Marcus,
 
Just a quick note to say thanks for the Meridian recommendation.  Its all hooked up and sounds great.  Its one of those hifi experiences that sneaks up on you.  Not immediately impressive but the more you listen the better it sounds.  You were right when you described it as ’effortless’.  I’d say its got the ’iron fist in the velvet glove’ thing going on, and its not run in yet!
 
Thanks again, Dave.
May 2009

"The system is great (although I am still finding my way round it!).  Please thank Richard and the chaps for doing such an excellent job.
Best regards

Mrs M H******
Stanhoe
March 2009

"Just a short email, to thank you most sincerely for the professional and caring way in which you completed our large screen and home cinema installation. Your whole team are a credit to you . We were slightly apprehensive about the changes to our ceiling to fit the larger screen, but Richard and his team completed the whole installation without any mess or indeed visible signs of any alteration. It cannot have been easy to drop all the cables through the wall cavities but the whole installation went perfectly. Thanks also to Chris who spent much time with me explaining how to work the new system and going through the remote controls as I am not the quickest learner at these things. My grandchildren are very impressed that I now have all the latest games and technology to play with. Throughout the whole installation, Marcus has always been available on the telephone to update me on progress and answer any questions. Congratulations to you all. I will certainly recommend you to all my friends. Very many thanks,"

Mr J *******
Caister-on-Sea
February 2009

"Many thanks indeed. Everything was done as planned and the guys did an excellent job - we are very happy.  Consequently I’ve recommended to our interior designer that she puts her clients in touch with you"

Mr M P*******
by email

"Just a letter to say a big "thank you" for all the hard work you all put into installing all of our home cinema equipment last week.  We are really pleased with what you have all done and know we will get lots of enjoyment from watching and listening to it all. 
We will have no problem in recommending anyone to come in and purchase equipment from you".

Mr & Mrs P P******
Toftwood

"I just wanted to thank you and your excellent team for a great job.  From the initial consultation, through to final completion I felt your team were outstanding in every respect.
The quality is just as I would have hoped; your team left my apartment immaculate and treated my home with respect; my system is so easy to use because everything was so well explained."

C**** R******
by email

"Hi, I have travelling abroad and have just got back hence the late reply. .................  The cinema is going great guns and I use it every day when I am home"

Mr * *********
by email

"I would like to take the opportunity to thank everyone at Martins, especially Richard and Kevin for a wonderful custom installation.  As the years go by the quality of the installations continue to get better, which I never thought would be possible!  ...........  I would not hesitate to recommend anyone to use your services, as four installations later you and all your team continue to surpass the highest of expectations.  Once again thank you for patience and assistance in achieving my ideal custom installation!

Mr * ******
Cringleford, Norwich

"I thought I would write to you to complement you and your team for such an outstanding job.  The installation was perfect.  My wife and myself were very impressed with your professionalism and know-how.  It was done so quickly and purposely that it looked "easy".  Thank you for a great job.  Goes without saying that I will be recommending you to all of my friends."

Mr ** *****
Cringleford, Norwich

"............ and I am very pleased to tell you that Richard’s installation team did a superb job in fitting our new system.  Not only did they perform a faultless job but they did not leave until everything was working to our and their satisfaction. Please pass on my grateful thanks.  Many thanks once again for the first class service you have provided."

Mr * ******
Brancaster Staithe, Norfolk

"May I take this opportunity of again thanking you and "the boys" for all your help and prompt attention - it is very much appreciated.  The service you give us is second to none and more often than not above and beyond the call of duty"

Ms * *****
Alpington, Norwich